RETURNS & EXCHANGES
- CONTACT LEO & LIN TO REQUEST A RETURN
- FILL OUT THE RETURNS FORM
- PACK YOUR ITEMS & RETURNS FORM
- DROP PARCEL AT YOUR LOCAL POST OFFICE
At LEO LIN, we pride ourselves on maintaining the highest level of customer satisfaction. As a valued LEO LIN customer, we will ensure that your buying experience is both pleasant and memorable.
COVID19 RESTRICTIONS : As our Sydney HQ and warehouse navigate through the current lockdown, please allow an additional 2-3 days order processing time and and additional 3-5 days for returns. Thank you for your patience and please reach out to our team with any questions we can assist with. Stay safe! x
We offer a return service within 14 days of delivery or collection.
LEO LIN will offer a refund or store credit on any full price item purchased from LEO LIN if:
- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.
- The garment has not been damaged whilst in the customer's possession or during delivery.
- The customer has proof of the garment purchase.
- The original labels and security tags are attached to the garment.
Please note any refund must be credited to the original card or account used at the time of purchasing the garment.
The Return Form must be included with the return and filled out in its entirety. Returns that exclude customers' name and order number, will not be eligible for a refund or store credit.
A faulty item claim must be made within a reasonable time of receiving the goods. A prepaid address will be sent for faulty items.
Note: ‘damage’ may include the presence of any pet hairs, fake tan, makeup or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other products and odours on the garment.
Items that have been marked down or are purchased during a promotional sale are eligible for a refund or store credit, when returned to us within 14 days of delivery. Please note, we are unable to refund or credit the cost of shipping. Return must be in compliance with our conditions of return.
Gift Cards may not be returned and are valid for 3 years from the date of issue.
Easy-to-follow return instructions are included with each shipment as follows:
- Contact email@example.com to request a return and shipping information.
- Ensure the item(s) are in original, unworn condition, and have the LEO LIN return tag(s) intact.
- Complete the return section on the Returns Form, and enclose it with the item(s).
- Pack your item and the returns form into an appropriate post package
- Bring the parcel to your local post office and send it to back to LEO LIN. Please provide us with the tracking number details by emailing firstname.lastname@example.org
Do not mail any returns to the Melbourne address on your invoice. Any returned items are the buyers responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.
All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.
Original shipping charges incurred at the time of purchase are non-refundable.
Refunds will be l processed within 7-10 business days after received. Refunds may only be issued in the same form as was utilised for payment. Please note that once a refund is processed by LEO LIN, it may take 5-10 working days for the funds to be available in your account. Please note the original shipping charges incurred at the time of purchase are non-refundable.
A refund for store credits will be processed within 7-10 business days of receipt. An email with your credit amount and code will be sent to you via email.
If you ordered the wrong size, please return the original item using the return instructions provided in your shipment, and place a new order.