FREQUENTLY ASKED QUESTIONS

To give your parcel the best chance of arriving on time, please place your order as early as possible. The holiday cut-off dates for all international orders is the 15/12/24. 

We offer no guarantees or refunds on postage should DHL delay the shipment, and we cannot be held responsible for their delays. No refunds will be provided on shipping, should your order arrive later than expected and we are also unable to lodge requests on the customers behalf should delays occur. If a parcel does go missing and you are unable to locate you parcel via DHL, we ask you to contact customer service on customerservice@leolinofficial.com.au.

Please note, we are unable to ship to PO box addresses.

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order may arrive outside of the estimated timeframe.

It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

In the unlikely event that your purchase arrives damaged or if it is inconsistent with your order, please contact our customer services team via email at customerservice@leolinofficial.com within 2 business days of receiving your order.

You can track your order via our shipping confirmation email or from your online LEO LIN account. If you do not receive your tracking details, please contact our team directly.

All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.

Missed or returned deliveries cannot be re-dispatched; you must place a new order.

International orders are shipped on a Delivery Duty Paid basis (DDP), which means you will not have to pay additional fees when your order arrives in your country. Taxes and duties are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.

We unfortunately cannot make any changes or cancel your order after it has been placed.

Pre-order items will be processed like a normal order but shipped at a later date.

The estimated shipping date will be specified on the product page and you will receive a shipping confirmation once your order has been dispatched.

Please note shipping dates are subject to change.

For orders that contain an in-stock item(s) your order will be shipped separately so you receive your in stock item(s) straight away. No additional postage will be charged in these circumstances.