SHIPPING & DELIVERY

  • PLACE YOUR ORDER
  • RECEIVE YOUR CONFIRMATION
  • TRACK YOUR ORDER
  • RECEIVE YOUR ORDER

All delivery times are approximate.

COVID19 RESTRICTIONS : As our Sydney HQ and warehouse navigate through the current lockdown, please allow an additional 2-3 days order processing time and and additional 3-5 days for returns. Thank you for your patience and please reach out to our team with any questions we can assist with. Stay safe! x

 

 

Australia & New Zealand

Please take into account the processing times for shipments.

We offer free express shipping on all orders over $500.
Orders under $500 within Australia are charged at $12 for express post
Orders under $500 within New Zealand are charged at $20 for express post

All orders within Australia will be shipped with Australia Post Express
All orders within New Zealand will be shipped with Australia Post International Express

Express shipping is estimated at: 1-3 business days / Rural 3-5 business days

We are currently unable to offer same-day delivery.

International

Please take into account the processing times for shipments.
We offer free express shipping on all orders over $500.
Orders under $500 will be calculated at checkout for your shipping location

All international orders will be shipped with DHL Express International

Delivery times are estimated between 4 - 14 working days depending on your location. 

Due to COVID1-19, we are unable to ship to some destinations. Read more about our shipping restriction here. 

 

Please allow 3-5 business days for your order to be processed for shipment.

Please note, due to high volume of orders during the holidays and sale periods, there can be delay in dispatching your order.

Due to the COVID-19 outbreak, our processing times are slightly longer than usual. 

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

If you need to change or cancel your order please contact our team straight away at customerservice@leolinofficial.com. Unfortunately we can not make any changes or cancel your order after it has been processed for shipping. Please take your time whilst processing your order. 

All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.

Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.

LEO LIN reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

Purchases may not be shipped to P.O. boxes.

For security reasons, all LEO LIN online purchases require a signature upon delivery. All orders are shipped with Australia Post.

In the unlikely event that your purchase arrives damaged or if it is inconsistent with your order, please contact our customer services team via email at customerservice@leolinofficial.com within 2 business days of receiving your order.

Please note that we are not responsible for Australia Post’s or DHL's delivery schedule, nor are we responsible for any items that are delayed/lost in transit.

If there are delivery issues we will do what we can to help you get your order as soon as possible, however LEO LIN are not responsible for the delivery once the order is dispatched from our warehouse.

Should you experience delays or issues with your delivery, we recommend you get in touch with Australia Post on 13 76 78 and quote your unique tracking number.

It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.

Missed or returned deliveries cannot be re-dispatched; you must place a new order.

LEO LIN will send you a shipping confirmation as soon as your purchase has been shipped, which will allow you to track your order's status and the progress of your delivery.