Terms & Conditions

These terms apply to your use of the website of LEO LIN Fashion Pty Ltd (ABN 57 608 862 906) (we, us or our) and your online transaction with us. By using our website or entering into any transaction with us, you agree to these terms. We may from time to time revise these terms at our discretion without prior notice.

Please read these terms carefully before making any purchase from our website.

 

Terms of Sale

This policy applies to all purchases made online at www.leolinofficial.com

 

Fraudulent Orders

If we have reasonable grounds to believe an order placed was fraudulent; we may place a temporary hold or cancel your order. We will attempt to contact you, using the email address or phone number provided at the time of booking, however, if we are unable to reach you, or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

 

Full Price Items

Items that have been purchased at full price are eligible for refund or store credit, when returned to us within 14 days of delivery. Store credit is valid for twelve (12) months from date of issue. Please note, we are unable to refund or credit the cost of shipping.

 

Black Friday Sale Price Items

Items that are purchased during our Black Friday Sale period from 18 November 2024 to 2 December 2024 are not eligible for refunds and are eligible for an exchange or store credit only unless deemed faulty. Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer. The promotional code needs to be applied at checkout to redeem the offer unless stated otherwise. Please note, we are unable to refund or credit the cost of shipping.

Outlet Sale items are Final Sale and cannot be returned unless faulty.

 

Sale Price Items

Items purchased at a marked down price are not eligible for refunds, and are eligible for a store credit only unless deemed faulty. Please note, we are unable to refund or credit the cost of shipping.

Items marked as "OUTLET SALE' cannot be returned unless faulty.

 

Promotional Sale

Items that are purchased during a promotional sale period are eligible for a store credit. Discounts cannot be retrospectively applied to previous orders or used in conjunction with any other offer. The promotional code needs to be applied at checkout to redeem the offer unless stated otherwise. Please note, we are unable to refund or credit the cost of shipping.

 

Gift Cards

Gift Cards are valid for 3 years from the date of issue and can be used on the LEO LIN online store. Gift cards may not be returned.

 

LEO LIN Sign Up Offer

Terms & Conditions apply. The LEO LIN sign up offer offers 10% off your first purchase and is limited to one use per customer. The code needs to be applied at checkout to redeem the offer and the offer cannot be used in conjunction with any other promotion. Applies to Full Price Items and excludes Gift Cards.

 

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Service team at customerservice@leolinofficial.com to notify us of the issue and we will work with you to resolve it as soon as possible.

 

Conditions Of Return

Please ensure the below conditions are met before submitting your return:

- The item(s) are in their original conditions; unworn, not altered and / or washed.

- All tags are still attached.

- Your will return your order within 14 days of delivery or collection.

- Any items that do not meet these criteria will not be valid for any return. Any items returned to LEO LIN without approval will be returned at the customers' expense.

 

LEO LIN Is unable to refund or credit the cost of shipping. Please note, during busy periods, returns can take up to 5 business days to process.